Me: Hello this is B how may I help you?
Her: Hello B how are you doing today?
Me: Fine thanks, how can I help you?
Her: can I talk to someone who's happy?
Me: I'm sorry? I don't understand
Her: I usually do business with you and you're always so happy.
Me: I'd be happy to know how I can help you.
I wasn't any less cheerful than normal so this question was really confusing at the beginning of this call.