While working for an ISP, I handled billing calls along with the technical calls.
On this particular day, this older gentleman calls; he is very polite but quite upset that the ISP is still billing his credit card monthly after having cancelled the service three months prior. I checked his records but there was none showing that he cancelled the service, so I asked him for the date he called and if he had a reference number... and he replied:
“I didn’t have to call! I just deleted your Internet icon from the desktop!”
I had to reach for the mute button in a hurry…
(BTW, after making sure there was no activity for the alleged 3 months I gave the poor soul a full refund).