I was designing a flyer for a client and e-mailed her the 72 dpi RGB proof. She wrote back and said she could only see half of it. I checked the jpg, couldn't find anything wrong, but reformatted a new jpg and sent it again. She says she still can only see half of the file.
I send the file to my boss and a few friends and everyone says it works fine. I cannot figure out what could be happening on her end, except that maybe she's using an old version of Paint or something and there are size restrictions??? (Not even sure, this is possible, but I was out of ideas).
I put the file on my website, check it, have everyone else check it and it's there, perfectly fine. I send her the link. Sure enough she writes back saying she can now see a bit more of the file, but still not much more than half. At this point she CCs my boss and complains that I can't do my job.
On day two, after hours and hours of working on this, I pick up the phone and call her:
"okay, you have the file open on your computer screen, correct?"
"Yes, I am on the site you told me to go to."
"Okay, so what do you see?"
"I see the top portion of the flyer, right down to the sentence that says...******"
"Okay, but when you scroll down, what do you see? Is it just blank, or blurry, or black, or what??"
"What do you mean by scroll down?"