I work for a computer parts company, we sell refurbished computers, accessories, and other things of the electronic computer-related nature. I get a call one day from a woman who had recently purchased one of our computers.
Me: Hello this is ____ with ____ computing how may I help you?
Her: Yes, I think you sold me a faulty computer
Me: Well ma'am what seems to be the problem?
Her: My mouse thing on the screen won't move.
Me: Is your mouse plugged in?
Her: How should I know?
I run her through the basic line of questioning...it's plugged in.
Me: Now restart your computer just to make sure (I had her restart using the power button because the mouse still was still reportedly not moving).
Her: (After restarting) It's still not moving!
Me: I'm sorry ma'am, you might have a faulty mouse, if you send it back to us we'd be glad to send you a new one.
Her: Well...can't you just send me a mousepad extender?
Her: My mouse is all the way at the corner of my mousepad and I can't move it off.