something i get all the time from people who are totally computer illiterate.
client: the changes I requested are not showing up
me: have you refreshed the page since you last looked at it
client: what does that mean ???
then i went into a long conversation with her which seems like it lasted for eternity as to how and where to go to refresh the page.....it was worse than trying to give directions to a blind man and she still never figured it out