After working 7 months on an 8-page static site for a local brick/stone company, we were ready to launch. I get a frantic call from the client, asking why she can't see the whole pictures in her photo gallery without scrolling.
Me: You may have a smaller monitor, which explains the scrolling.
Client: Well can we make the pictures smaller?
Me: We can, but I worry they will be too small and the detail will be lost (they were all under 400 pixels are their largest side)
Client: Well I don't care- I just don't want scroll bars.
Me: Okay, I will shrink the pictures.
Client (starting to whine): But I also see the scroll bars on the homepage- can we get rid of those?
Me: On the homepage? That would probably be because you have several paragraphs of content, which makes the page longer, which forces the browser to scroll. (it wasn't excessive scrolling- 90% of the content was 'above the fold')
Client (whining harder, getting pissy with me): But I don't WANT THAT. I have never SEEN anything like this before.
Me: Anything like what?
Client: SCROLLBARS! I have never seen a website that scrolls EVER.
Client: Never. I have never had to scroll to read content on a website. This is ridiculous.
Me: (thinking: What the F*CK are you talking about?!?!)
Client: Nevermind about the pictures. Keep them the size that they are.
Me: What about the scrolling?
Client: That's fine.