(after 15 minutes of phone conversation)
client : ...I just followed all the instructions you gave me and I just couldn't install it! I've already told you that I can't install the 2nd CD the computer just freezes!
- Ok, lemme get this straight...you put the 2nd cd on the computer and then the computer freezes , right?
client: "Yeah, exactly like that"
- Uhmmm , did you take out the first cd BEFORE putting the 2nd one in the cd-rom unit?
client: Errr, You mean that I'm not supposed to put BOTH CDs when the computer asks me for the 2nd one?