I was trainging our new marketing lady (she is 56) on using our software and computer systems. I told her that she needed to look something up on the internet. Instead of just shrinking the program that we were in, she exited out of it and then opened the internet, wrote down the information she needed, closed out of the internet. and reopened the main program. I had to explain to her what the bar on the bottom of the screen was for, that you could have mulitple things open at one time, and what Ctrl C and Ctrl V (copy and paste) did. I then walked into my bosses office and told him that she had to go to a senior's computer class, becuase I was done with her. She quit a week later saying that the computers were to hard to use. It is 2006, get with it!