Client: "My internets disconnected"
Me: "ok, well the ping test shows you're connected and are able to constact websites"
Client: "It's disconnected I'm telling you!"
Me: "How so?"
Client: "I don't have MSN Messenger open and Internet Explorer is closed"
Me: "That doesn't mean you're not connected to the internet"
Client: "Listen mate, I've been using computers for years, dont tell me whats right and wrong"