client: what size should my images be?
me: all that was covered in the email i just sent you.
client: (vehemently) no! it wasn't!
me: i'm looking right at what i sent you. the sizes are defined clearly.
client: (vociferously) no!! there's nothing there!! just tell me what the sizes are!
me: no, please just read the email. (mind you, this was about sixth time i've provided this notoriously difficult client this info)
client: (pause) oh! what, you mean "pixels" are the size?!? (venomously) well, you just have to spell that out better for me next time- i am limited in my understanding of all of this because i don't have the "proper vocabulary."
me: (is there a synonym for "pixel" that i don't know about?)