A few years back, I headed the IT dept. for a private school and had only been there a few months when I get a call from Gym teacher telling me her screen went blank and it won't turn on. I ask her if the power light was on for the PC. She said it was, but not on for the monitor and that she had tried turning it on and off a couple times. I asked her to check the power cord. She said it was plugged in. I asked her to make sure that it was plugged in really well in the back of the monitor because sometimes it seems like it is but that you have to push really hard. She said she did. So, I walk over and with saying few words, the first thing I do is push in the power cord in back of the monitor at which point it comes on. I then tell her to have a good day and abruptly leave. Needless to say, over the years we became very good friends but she confessed that she was so embarrassed that for some time, she refused to call me if she had any computer problems. I always find that if you make a user feel like an idiot without being mean, that they often learn to try to fix their own problem before calling.