After a couple of years with the same web page, a client calls to ask if the logo can be updated with a different font. That's pretty reasonable.
I tried a few different fonts on the logo based on the clients ideas and he rejected them - as is his right. He wanted to use a very specific font that he had on his computer.
The client said he would send me over the logo he wanted to use. I receive in my email a Photoshop file, but none of the third party fonts the client used to create it.
When I call to ask for the font files, he tells me he can't remember which ones he used. I send him the name of the font files and wait. At this point, I don't even know what he wants it to look like.
Finally he emails back and says to use the font files we were using before, but make it look like the font on his computer.