I was talking to a client on the phone trying to walk her through connecting to a printer connected to her other computer. After a certain point, I got the feeling that she had clicked on something that I didn't tell her to so I asked her to go close and everything connect to me remotely (through a desktop shortcut I had installed on her PC). She said she couldn't see the icon.
I said, "Okay, look at the desktop and starting in the upper, left-hand corner and moving across like you would read a book, tell me everything you see."
She gave a dramatic sigh and began petulantly, "Ummm, a pencil, a coffee cup, my iPod, my computer . . ."