User: "There's smoke coming out of my computer."
Me: "I guess your adapter is broken. I'll send somone to pick up your computer."
User: "No, no, I read somewhere this can be solved by changing the configuration software or something."
Me: "Uh, ok." (thinking how to get through to him.
Me: "Ok, we're not supposed to give out this information, but open your config.sys in a text editor and add a line: DEVICEHIGH = NOSMOKE.COM and reboot."
User types away, reboots.
User: "There's still smoke coming out of my computer, and it says invalid command."
Me: "Uh, Ok, I'll give you the Microsoft support number."
User takes number and disconnects.
5 Minutes later user calls again.
User: "They said at microsoft my version of NOSMOKE.COM is incompatible with my adapter. Can you send someone up to collect my computer."