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Saturday October 20, 2018
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Stupid Client Quote #6802

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AndyK | posted 12-17-2008 | Number of Votes: 52  |  Current Rating: 4.49   

Once upon a time as a PC Tech, we got hit with a nasty virus. The corporate weenies forgot to update the servers the night before it hit and depended on the *weekly* server update. The next day things started bright and early with tons of users complaining, the Help Desk tallying all the users unable to work and everybody kept asking, "When is my PC going to be up and working again? I have tons of stuff to do on the computer!"

That's pretty much par for the course for critical computer issues. But we had one computer that was absolutely critical to shipping product. Its backup replacement was waiting on a vital part that was still several days away from the manufacturer so we had to do whatever it took to get that one PC working again.

I had the least seniority so I got elected to pick up the PC and bring it back for an extended stay on our workbench. As soon as I walked in the door, the user said, "You've gotta get this fixed right now, we can't wait!" Mumbling something under my breath about doing the best I could, she took my lack of sleep for lack of enthusiam and called her boss. The boss appeared as I was still unplugging the connections from the back of the PC, and told me, "You've got to fix it right now. We just can't wait!"

Great, now TWO people told me that so of course I was going to work ten times faster than before. After getting the PC disconnected, I put it on my shoulder and faced them both and said, "I'll take it back and get to work on it right away but I don't know how long it will take. But believe me, we'll do it as fast as we can."

That wasn't good enough either. A few seconds later they had their boss (a vice-president at the corporate office, the same place where the corporate tech folks didn't know how to configure an anti-virus server) on the speaker phone and he gave me the same message: "I need this fixed right now! Don't work on anything else because this is super critical. As soon as I get off the phone I'll call your supervisor to make sure I am understood, okay?" I gave my assent as I walked out the door.

It took less than 5 minutes to get back to the tech workroom and set the PC on the workbench. Before I could even get it connected to power/monitor/keyboard/mouse the phone was ringing and my boss was begging/threatening me to get it fixed or dire consequences would result. He said he had already gotten two e-mails telling him that heads would roll if things were back to working very quickly. All this before I even got the PC booted up!!

It only took a few minutes to see what problems the PC had. The virus had struck, but it was removed after a few minutes of work. Then I found TONS of porn images and movies downloaded from several sites. If the internet blocking software had worked as it should (again, corporate weenies not doing their job) it could never have happened.

I quickly wrote an e-mail detailing all the problems, how I'd successfully removed the virus and also, by-the-way, had to delete more than a gigabyte of porn stuff because somehow it wasn't blocked through the corporate firewall and internet controls. Feeling much better and thinking that my job MIGHT be secure, I took a 15 minute break to surf the web, then walked back over and got the PC up and running again.

No thanks, no attaboys, just the typical "be sure to clean up someone else's mess in record time". A few weeks later two corporate server folks got the axe and their replacements were a real dream to work with.

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