Just one example of a conversation that's ended the same way, so many times...
"My anti-spyware program deleted a virus from my computer, and now I can't connect to the internet anymore!"
"Ok. Let me have you click Start, then Run, then type cmd, and then click ok. Now, in the black and white box that opens up, type in, 'netsh winsock reset catalog', and then press enter."
"It's telling me I have to reboot my computer."
"Ok, go ahead and reboot."
After the reboot...
"Oh, hey, actually, nevermind, somehow it just connected back up to the internet on it's own. Huh, that's weird. You're not going to charge me for this, are you??"