It's a slow day in the office. I'm just tidying up loose ends and whatnot. All of a sudden I get a frantic phone call from my boss telling me that one of our clients can't access the internet and that I need to investigate it. (Said client operates their whole business using hosted services)
Before I called the client I looked up the location IP and brought up the Sonicwall. It was up and had been up for weeks without incident. Called the client.
Me: Hi, I just got a call that your internet is down. Can you verify?
Client: Yes that's correct. I just submitted a trouble ticket via email about it.
Me. Ok sounds good. I'll investigate it and get right back to you.
I went to lunch.