client: i cannot download e-mails!
me: ok, let's have a look at your e-mail software configuration.
client: i have no idea, how do i do that?
me: open your e-mail program, go to settings... bla bla
(after a long step by step lookup of the e-mail settings)
client: well it still don't work!
me: ok let's try and see your webmail.
client: ok, how?
me: open your browser, type yourdomain.com/webmail, you will be prompted for your user name and password.
client: no, nothing shows up! this is not working either!.
me: ok, this is very strange i can access that with no problem from here. Do you mind if i use remote desktop access?
client: mmm, i don't know what that is but if it will fix the problem, ok.
me: open a web browser and go to the following internet address.
client: internet? no, i have no internet since this morning.
me: (@#&! $*##@!)