This was when I was in college working for the Dean of a College:
Me: Thank you for calling College of the ______, how may I help you?
Caller: I need to talk to someone about my daughter who had her baby during
finals and that stupid male teacher gave her an F because she didn't show up! But
she was having a baby! And I can't believe they did that to her when she was
having a baby and couldn't be there, but your a MAN so you wouldn't know
ANYTHING about that, would you?!
Me: .... What class was this ma'am?
Client: Interior Manufacturing, but I can't believe he gave her an F when she was
having a baby! The baby was supposed to come after the class but she was having
contractions and the gynecologist said--
Me: MA'AM, let me forward you to that department and you will need to speak
with the head about the class, we can't adjust grades without the Head of the
Caller: I know but you can't just override because the gynecologist said--
Me: Okay ma'am, let me go ahead and transfer you.
I called the secretary of the department first before forwarding the call.
Me: Heads up. *transfer*