I think I need to stop working helpdesk before the concentrated soup of stupid around me starts causing brain damage.
Client: *pointing at Lotus Notes on her screen* Can you put back my buttons?
Me: Sure... which buttons do you mean?
Client: You know... underline, bold, that stuff.
Me: Uh, does Lotus Notes have a text formatting toolbar? I've never seen one. I'll have a look. *I dig around in Lotus Notes's awful, awful menu system, trying to find a way to turn on a toolbar I never knew existed*
Client: *after about a minute* Could it be because I'm in Lotus?
Me: What do you mean?
Client: Yesterday those buttons disappeared when I was using Word.
Me: *opens Word, notes formatting toolbar is missing, puts it back in three mouse clicks*
Why the hell did she think I could restore a Word toolbar in Lotus Notes? Honestly, what goes through these people's heads?