BACKSTORY: We sell higher-end furniture and indoor/outdoor decor. A client was looking at an indoor contemporary 2' water fountain. You plug it in and add 2 gallons of water...done.
CLIENT: This is nice.
ME: It is a beautiful piece of art.
CLIENT: Ok, i love it, but i have one question.
CLIENT: What happens if I need more water?
ME: (puzzled) ...You add more water.
CLIENT: Well, from where?
ME: A hose or a faucet.
CLIENT: But how do i do that?
ME: Just pour the water on top of the fountain.
CLIENT: But where do i get it from?
ME: Get what?
CLIENT: (frustrated) ...The water?!
The client, looking confused and mumbling something about me not understanding her qustion, walked out of the store...
...this really happened...