Transferring a website from someone reluctant to pass on the necessary details.
Client: Well can't we just ask the hosting company for the login and password?
Me: Well they won't give us them.
Client: Why not?
Me: Well would you want our host to just hand out our details?
Client: But this is different.
Client: I've found out they're using this CMS system can you contact them and get the information?
Me: It's just a free CMS system that anyone can use.
Client: Well can you just install it then and make some changes to their website?
Me: Well if I could do that so could anyone else.
They've now made an appointment with a cold-caller whose told them they can easily get the details; in an email exchange said caller couldn't make an emailed link to the site work.