Working in a call centre - inbound calls only - I got a call from a gentleman who said that he had a letter with our number on it. I ask him if he has any questions about the bill or any information on the letter, he says no, the letter told him to call this number.
"So what can I help you with"
"The letter said to call this number"
This goes on for several minutes until I get him to pull out the letter and read what it says.
'If you have any questions, please call this number'
Ok, quoth I, do you have any questions?
No, but the letter said to call you.
I explained what our number was for, what the bill was about, and this just made him more frustrated.
"I KNOW all about the bills, but the letter told me to call this number"
"So what can I help you with?"
"The letter told me to call you!"