Another Hotel Story
Me: Thank you for calling <hotel> how can I help you?
Me: I'm sorry? How can I help you?
Caller: (more insistantly) 554928230!
Me: (managing to jot down part of the number on a notepad) Sir,
is this your confirmation number? Are you calling to confirm or
change the reservations?
Caller: Well DUH... are you always this stupid?
Me: Well sir the confirmations numbers from the hotel are only
six digits, your is longer so its probably from a third party
company. I can look up the reservation under your last name
Caller: Jesus christ... its Smith (or another REALLY common last
Me: Alright and the first name?
Caller: Holy crap lady I don't have time for this! Its
John(another VERY common first name).
Me: (getting really peeved) Sir I'll have to ask you to not
swear, I am trying to help you as quickly as I can. Are you
arriving in October?
Caller: NO! I'm arriving in March! Why the He(( do you have me
arriving in october?
Me: I also have one arriving in March, there are just alot of
John Smiths out there so-
Caller: Listen you Idiot I just want-
Me: Sir if you continue to use profanity I will hang up. I am
trying to help you.
Caller: Just confirm my God-D*** reservation.
Me: March 21st for three nights, thank you (hangs up)
Seriously, if it weren't for his attitude we could have done
that in about forty five seconds, as opposed to the almost three
minutes which it took. I made a note on his reservation as to
his rudeness and poor attitude so that he would not get a random