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Thursday September 20, 2018
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Stupid Client Quote #8057

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Wbowman | posted 12-20-2011 | Number of Votes: 42  |  Current Rating: 4.67   

Another one from me; again from the old 'family store'...

A customer walks up to my register with a trolley that is about to collapse under the
weight of her shopping. She has exploited almost every buy-one-get-one-free offer
in the whole shop. I begin scanning and packing for her. Eventually the task is done,
and I tell her the total (£109.36).

Customer: can I pay by card?
Me: sure thing. Just put it chip-side-up in the pad there.

On the front of my alcove is a large sign. It says "We accept cash, cheque, Visa and
Mastercard - sorry but we do not accept Store Credit or American Express" Anyway,
the customer pulls out a Lloyds Visa and puts it in the chip-and-PIN pad. We have a
policy that if a card is declined, we assume it is the machine at fault, and ask the
customer to try again (not that this EVER gives a different outcome).

Me: Enter your PIN and press enter, please.
Pad: Beep beep beep beep beep. Boop. (Declined)
Me: Sorry, there seems to be a problem, could you remove your card and try again?
Pad: Beep beep beep beep beep. Boop. (Declined again)
Me: I'm sorry, but it's been declined. Do you have another way to pay? We accept
anything except AmEx.
Customer: Sure, hang on. (she rummages in her purse, and produces a Barclays Visa)
Pad: Beep beep beep beep beep. Boop. (Declined)

Oh dear.

Me: I'm sorry, this one has been declined too. Do you have another payment method?
Customer: I really don't know why this is happening! Can I try again?
Me: Yup. Anything but AmEx. Cheque will be fine, or cash.

She pulls out another card. A Halifax Visa. It is declined. She seems to be running out
of options. Finally, she draws one last card.

Customer: I know you don't take AmEx, but is American Express all right?

GAH! Fortunately, supervisor takes over. Woman finally accepts she'll have to put
everything back, which she does with admirably good grace.

I later found out she'd been arrested at Tescos by trying to fool the self-service
registers into accepting a telephone call-card as a credit card.

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