We train insurance agents and we get people simply not beveling us when we recommend courses to fulfill their CE requirements. We've been doing this for 20+ years so we have more experience than most of the people at the state department of insurance who is often wrong.
Client: I was told by the state that the 8 hour course could NOT fulfill the 4 hour requirement.
Us: (she talked to 4 of us so far): Our 8 hour course CAN satisfy the state's 4 hour requirement as 8 > 4.
Client: BUT THE STATE SAYS IT HAS TO BE 4 HOURS
Us: Well take a look at this person's transcripts *shows transcripts* As you can clearly see this person is showing compliant after taking the 8 hour each time their license renews for their 4 hour requirement.
Client: BUT THE STATE SAYS.....
Us: If you look at the proof we've shown of people using the 8 hour toward their 4 hour requirement it works the same
Client: But I want to see where it says they can in the LAW
Us: It's not going to say it can specifically, but it does not say you cant, just look at the proof of all the other clients we have shown you..
Finally the call ends and we have to transfer her to our VP's voice-mail to get her off the line. What gets me is:
1. If she's so bound and determined to take a 4 hour course WHY NOT TAKE OUR 4 HOUR COURSE? We have both the 4 hour and 8 hour courses available.
2. Why is the state mis-informing people? Guess we get to call the state... again.