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Thursday November 15, 2018
Total Stupid Comments : 8391

Stupid Client Quote #8259

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Mike | posted 01-23-2014 | Number of Votes: 34  |  Current Rating: 4.09   

I used to make custom costumes and props on the side. One of my
most popular items was a pair of sunglasses based on those worn
by a character in a videogame.

A client ordered a pair, and I made the mistake of packaging
them when I thought the paint had fully cured (it hadn't -
completely my error.)

When she got them she e-mailed me to let me know she was upset,
but also that she found the frame modifications unsatisfactory
so she had further sanded, cut, etc., all before she contacted
me. I would have gladly made repairs and adjustments at no
charge (I have done so for other clients.)

Even then, I offered her a full refund if she sent me back the
sunglasses, figuring I could salvage them for future use and
make a better go of it next time. I even offered to cover all
shipping fees so that she wouldn't be losing out on any funds.

She refused the offer and opted to keep them.

OVER A YEAR LATER she e-mails me (trimmed for length):

"...I think this item is a total and complete rip off, and the
worst money I have ever spent. The first time I complained you
never offered any money or anything, but if you do come to your
senses and are willing to offer me something, or even to send me
a new pair of lens, I have a pay pal account or a shipping
address waiting."

Right. Because I made no such offer. And because refunds on
custom work are TOTALLY valid after the item has been in your
possession for over a year.

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