Client: I can't get any "eanmails" from my grandson and if
you can't get it to work, I'm returning my computer.
Me: What's your e-mail client ma'am?
Me:... (Sigh)..No, I mean what website do you use?
Client: No, the eanmails come to my computer, my girlfriend
Gladys is an expert at this
Me:... (OOMPH) let me service this problem in person, we can
schedule a time for me to come over.